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Last updated: December 2025 · Questions? info@trynora.app
Nora is the controller of your personal information when you use our website or create an account.
When you use Nora to review customer conversations, we process that data on your behalf as a processor. You (or your company) remain the controller of that data.
When you create an account
When you connect a support platform
When you use Nora
When you visit our website
Information about End Users
Customer conversations you review contain information about your customers ("End Users"). We process this data solely to provide the QA service. We do not contact End Users or use their information for any other purpose.
We use AI to generate conversation insights. Unlike some platforms, we never use your data to train AI models.
Service providers
Cloud hosting, payment processing, AI processing, analytics, and email delivery. These providers only access data necessary to perform their services.
Connected platforms
We connect to support platforms via their APIs. Your use of those platforms is governed by their privacy policies.
Legal requirements
We may disclose information if required by law or to protect rights and safety.
Business transfers
Your information may be transferred in connection with a merger or acquisition.
Your data may be processed in the United States and European Union. For transfers outside the EEA, we rely on standard contractual clauses approved by the European Commission.
We retain your information for the duration of your relationship with us. When you delete your account, we delete your data within 30 days, except where required for legal purposes.
To delete your account, email info@trynora.app.
We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest. No system is completely secure.
If you become aware of a security issue, contact info@trynora.app.
Depending on where you live, you may have the right to:
To exercise these rights, email info@trynora.app. We will respond within 30 days.
For European users: Our legal basis for processing includes contract performance, legitimate interests, and consent. If you believe your data rights have been violated, you have the right to contact your local data protection authority.
For California users: We do not sell personal information.
We use essential cookies for authentication and functionality. We do not use cookies for advertising.
Nora is not intended for anyone under 16. We do not knowingly collect information from children.
We may update this policy from time to time. Material changes will be notified by email or through Nora.
Email: info@trynora.app